Services
Operational leadership and pre‑opening support for Miami hospitality.
Each service is built around a different moment: launch, stabilization, recovery, or system building. The goal is always the same—calm operations, clear standards, and a guest experience that feels intentional.
Fractional F&B Operations Director
Monthly fractional leadership for operators who need senior support without a full‑time salary. I plug into the existing team and focus on what guests and P&L feel first.
Best for restaurants, hotel groups, and multi‑concept operators needing senior leadership without a full‑time executive.
- Weekly on‑site operational leadership during key services.
- P&L review and cost‑structure optimization.
- Labor systems and productivity standards.
- Vendor review and manager coaching.
Investment: Starting at $3,500/month.
Pre‑Opening Consulting
Project‑based support for new builds, hotel F&B launches, and concept rebrands within six months of opening.
Best for teams moving from construction and design into training, soft opening, and launch.
- Hiring timeline and org chart.
- Vendor sourcing and SOP creation.
- Training plan and soft‑opening execution.
- 30/60/90‑day post‑opening audits.
Investment: Starting at $8,500 per project.
Operations Recovery & Restructuring
A 30–90 day intensive for underperforming locations, leadership transitions, or post‑acquisition stabilization.
Best for properties where guest experience and team confidence have slipped and need to be reset.
- Three‑day operational diagnostic.
- Written action plan with priorities and timelines.
- SOP rewrites and retraining where needed.
- Guest experience recovery strategy.
Investment: Starting at $5,500.
SOP & Training System Development
Documentation and training systems designed to outlast any one manager. Built for operators who need consistency across teams and locations.
Best for multi‑location operators or teams that rely heavily on strong supervisors.
- Custom manuals for FOH, BOH, banquet, and catering.
- Opening and closing checklists.
- Pre‑shift templates and service scripts.
- Leadership handoff training and documentation.
Investment: Starting at $2,500 per system.
Miami‑based and strongest on‑site in South Florida, with hybrid support available for planning and SOP work. Fractional engagements often begin within 2–3 weeks; pre‑opening support should start 4–6 months before launch.